Refund and Returns Policy

Refund and Return Policy for Fatafatmart.shop

Last Updated: 09/01/2025

At Fatafatmart, we strive to provide the best quality products and service. If you are not satisfied with your purchase, we offer a simple refund and return policy.

Return & Refund Eligibility

You may request a return or refund under the following conditions:

Damaged or Wrong Products: If you receive a damaged, spoiled, or defective item, report it within 6 hours of delivery.
Wrong Items Delivered: If you receive the wrong product, notify us within 6 hours for a replacement or refund.
Expired Products: If a product is expired upon delivery, we will issue a refund or replacement.
Missing Items: If an item is missing from your order, we will verify and either send the missing item or issue a refund.

Non-Returnable Items

For safety and hygiene reasons, the following items are not eligible for return or refund:

Fresh produce (Breads, vegetables, dairy, Milk,)
Frozen items
Perishable goods
Personal care and hygiene products
Items that have been opened or used

How to Request a Refund or Return

To request a refund or return, follow these steps:

Contact Us: Reach out to our customer support team within 6 hours of delivery via:
Email: contact@fatafatmart.shop
Phone/WhatsApp: [0000000000]
Provide Details: Share your order number, a brief description of the issue, and clear photos of the product.
Processing Time: We will review your request within 6 hours and notify you of the next steps.

Refund Process

Approved refunds will be processed within 5-7 business days to the original payment method.
If the payment was made via COD (Cash on Delivery), the refund will be issued as store credit or to your preferred payment method.

Order Cancellations

Orders can be canceled before dispatch for a full refund.
Once an order has been dispatched, cancellations are not possible.

Contact Us

For any queries, feel free to reach out to us:
📧 Email: contact@fatafatmart.shop
📞 Phone: 8269512130

We appreciate your trust in Fatafatmart and are committed to providing you with the best shopping experience!